Vera K.

I am a host. Had a first booking.com & guest did not paid me saying they pay directly to booking.com, i called many times and of course oversees incompetent people saying its my fault by not collecting at the check in time, now i tried to get paid and booking.com & they refused saying its my fault. I am a private owner and its not a hotel and booking.com has been nothing but a nightmare to deal with. Stay away! Airbnb is amazing has been hosting for 12 years with a superhost status and never ever encounter such problem! Very disappointed and sad for such huge but poorly managed industry.

What a nightmare to deal with groupon customer service, seems like all of them working abroad and dont know what customer service is. My provide doesnt have much availability, cant reac h on line and the booking link is broken, so i tried for several days and now asking to refund my groupon and all they say it out of cancellation window. I used groupon service in UK for 7 years and never encounter such poor horrible service. Be aware, never will do it again.