Vasily A.

Horrible experience!
Signed up to try it. Decided to upgrade. As part of the upgrade they needed to verify my LinkedIn.
1 week - no updates. Sent a few messages via their LICE chat, a few emails. At the same time they kept bombarding me with their automated emails from sales teams. On each email I replied with the issues of account verification.
One sale person eventually got back to me saying: "We do not provide services to Russian customers. The account will not be approved for payment. The decision is final."
The funny part is that I'm actually British and have been living in the UK for 15+ years but I do have Russian roots, as well as Ukrainian as I have families on both sides.
I find it simply ridiculous!

The worst customer service ever. Bunch of liars.
They overcharged me for 2 extra suitcase. Later they told me that it was my fault and asked to to submit the complaint form on the website as they could not provide me with a refund for suitcases.
I did that. The form told that someone would come back to be in a few days. Few days later I called them again and was told that it wasn't 72 hours yet since I submitted the form. Past 72 hours I called them again and was told that now I have to wait for 2 weeks to get a response.
That the f... is that?!
This companies should not be allowed to provide any services!

I can not believe it has happened.

At first they have ruined my anniversary surprise by sending flowers 2 weeks before the delivery date, and after all the conversations I had with your team, and have completely failed and did not deliver flowers on the day when it was supposed to happen.

It is the worst service I have ever received and potential customers should avoid using their services as apparently they employ a team of imbeciles who can not even read the instructions.