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Directly from the "customer service" department with no actual name of anyone I'm in contact with after I bought a couch on sale and they let me know it was out of stock until 7 months later from the vendor but IT WAS STILL LISTED ONLINE (and is!) and on other websites:
"Unfortunately, we do not have availability on our website. We do not have the manpower to update availability for over 300,000 skus on our website. Since we ship directly from the manufacturer and stock is constantly changing. We have no way of mimicking their real time inventory unfortunately."
What a nightmare, the couch was $1,000 and they can't even update their website (which should be automatic feed update by the way with API). They're terrible and can't believe they're a legitimate business. I better see my refund in my bank.
Tip for consumers:
Avoid this website and report this business to google and other websites for fraud
Products used:
Couch
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Hi Vanessa, we're sorry immensely sorry for this one, we truly don't have control on the item's unexpected availability changes on the suppliers warehouse but rest assured that you will be updated and will also be given the option to refund or wait for the restock.