This site is not as good as it seems but not as bad either. It all depends on what you are going to order. I have used It for different purchase and while I can tell you I am very satisfied when it comes to gadgets, home decor, furnishing accessories and assorted amenities I am totally not when it comes to clothing.
Accessories like bags, hats, scarves etc are pretty good indeed but dresses, pants, hoodies etc. are, at most, not.
1st thing, rarely, what you receive is comparable to what shown in pictures. Quality in terms of fabrics, manufacturing, design is at most very poor and what you receive looks very very different from what you expected. You could call it misleading advertising for sure! I do believe that at most what in pictures is not the actual product, images maybe are "stolen" from other web sites and used as "scam" to sell items...you would easily notice that very often what is shown is JUST LIKE (too much alike tho) some famous brand design clothing (i.e. Killstar brand) so you are really tempted to order to end up disappointed when you receive your parcel. Same thing happens with stunning clothing with such an awesome design you cannot believe your eyes...and yes, you should really not in fact! Must say that I have been surprised, positively I mean, on a couple of occasions when what I received was really worthy it and my buy has been indeed a super buy...but it happened so rarely that it is totally irrelevant. Shipping has always been on time must say so nothing to except there. Advertising is quite aggressive, they spam a lot. They reserve a lot of offers and prizes to customers but you receive tons of email a day and it is a little too much some times. Shopping there is fun anyway...and their algorithms working on your likings and preferences work damn well...so well that you are always tempted to buy (not suitable for compulsive buyers tho)!
Prices are low and, when you order, a final recap (showing how much you have supposedly been saving with that purchase on Temu instead of a different website) is always shown in the attempt to make you believe your buy have been something to be considered a real great big deal.
Keeping all this in mind the site is overall ok if you buy the right stuff
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team