Valerie E.

Brought a carpet on 6th October from their Sevenoaks Branch. I was told by the sales assistane that I should hear by the 11 th October when it would be fitted. On Wednesday I returned to the shop to ask about fitting and was told that it coluld be another week before I hearded from the fitters, I was told that the sales assistant had told other customers the same information I had received, I was told this by a young lady sitting at her desk eating what looked like chicken nuggetts and chips. On returning home I rung the customer service department which was of no help at all, so I rung back the store to cancell my order and was informed that she would have to ring another branch to see how she could me a refund, she rung back about a hour later and said the refund would be back in my account in 7/10 days, I also work with in a shop and can give a refund instantley. My advice would be not to use this company