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CarpetRight.co.uk has a consumer rating of 1.25 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. CarpetRight.co.uk ranks 35th among Carpet Cleaning sites.
After a few weeks the carpet shrunk and came away from its grippers. Instead of apologising and refitting, Carpetright sent a surveyor who later confirmed that it was their fault. So weeks more and we had to move all the furniture again to get the carpet refitted. A few years later and the same thing happened. This time as it was over 12 months there was no longer a warranty on the fitting. The carpet apparently only had a warranty of 5 years. So, if you're thinking of buying a carpet from Carpetright ask them about the warranty on fitting and also the carpet. We expected our carpet to last longer than 5 years but Carpetright obviously didn't. Even the Carpetright customer service rep said it wasn't cheap and expected a 10 year warranty!
After a few weeks the carpet shrunk and came away from its grippers. Instead of apologising and refitting, Carpetright sent a surveyor who later confirmed that it was their fault. So weeks more and we had to move all the furniture again to get the carpet refitted.
A few years later and the same thing happened. This time as it was over 12 months there was no longer a warranty on the fitting. The carpet apparently only had a warranty of 5 years.
So, if you're thinking of buying a carpet from Carpetright ask them about the warranty on fitting and also the carpet. We expected our carpet to last longer than 5 years but Carpetright obviously didn't.
Even the Carpetright customer service rep said it wasn't cheap and expected a 10 year warranty!
Brought a carpet on 6th October from their Sevenoaks Branch. I was told by the sales assistane that I should hear by the 11 th October when it would be fitted. On Wednesday I returned to the shop to ask about fitting and was told that it coluld be another week before I hearded from the fitters, I was told that the sales assistant had told other customers the same information I had received, I was told this by a young lady sitting at her desk eating what looked like chicken nuggetts and chips. On returning home I rung the customer service department which was of no help at all, so I rung back the store to cancell my order and was informed that she would have to ring another branch to see how she could me a refund, she rung back about a hour later and said the refund would be back in my account in 7/10 days, I also work with in a shop and can give a refund instantley. My advice would be not to use this company
Products used:
Used another carpet company
So I went into my local carpetright in Ashford Kent to ask about laminate flooring. I brought a sample with me and asked politely if they could source the same or similar. Clearly this was far too much trouble for the pitbull of a sales assistance who snarled at me and waved in the general direction of the laminate floor selection. Barely made eye contact, no chance of a smile, treated with utter disdain. Silly me for thinking I was the customer here. Turned around and left. Will find somewhere else to supply and fit 5 bedrooms, hallway, lounge and dining room. What an utter lemon.
Went in to local branch in Washington Tyne and Wear, to ask about carpet for my caravan and took in the old carpet, wondering if they could cut to size in the store as the caravan is in storage 30 miles to the South. He was very disdainful and unwilling to offer information about the best way to proceed. Saying simply 'You will need a carpet fitter to fit into the caravan or will could be liable. Can you bring the caravan here?'. (Well would I take my house there)? Where as I then went in to Frank's Carpets in Chester le Street, Tom not only helped me carry the old carpet from and back to my car, he immediately said that they have carpet fitters local to the caravan, and gave a reasonable overall price. I will be having a full house fitting soon. But will not go back to Carpetright.
Carpetright is the UK's largest retailer of carpets, flooring and beds. Carpetright make it easy at every step with over 400 UK stores and an extensive online range of carpets, vinyl, laminate, rugs and beds.
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