Tony G.

We always use this company so where surprised how much its gone downhill with customer care we had a lounge carpet supplied and fitted in April this carpet is nothing like what we ordered it's a lot thicker and a two-tone colour the dereham manager came out the beginning of May and agreed its a thicker carpet now 8 weeks later and phone calls to them,e-mailing the complaints department we have got nowhere.The manager got in touch with head office who told him they only deal with certain manufacturers the stores have to deal with the rest so it looks like I have wasted 700 pounds on something I didn't order