Vaidehi K.’s Reviews of SmartBuyGlasses & more

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Eyeglasses

8/25/20

They are real frauds.
First, they did not give our order. After repeated mails, we asked for our refund which they said have initiated.

On the 5th working day, when we mailed them, they said check with your bank.
On the 8th working day, when we mailed them again saying our bank itself haven't received any money, they reply saying - OH! Sorry OUR ACCOUNTING SYSTEM HAD AN ERROR!

Likely seriously? You CHEATERS! We are constantly behind them to give our order and then our refund (around 20k) and they are saying now they have accounting errors!

We are going legal with this company!

They are frauds.

Smartbuyglasses India - You guys are really sued now!

You have looted us and our money!

First you couldn't deliver the product saying due to lockdown and now accounting error!

When on the 5th working day we had checked. Why didn't you guys check then!?

Accounting error after 8 working days?

Seriously? You guys think we are illiterates?

You guys are sued!

You better ensure our refund within this week!
We NEED OUR MONEY BACK!

We need it!

Vaidehi and Jaspreet

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SmartBuyGlasses S. – SmartBuyGlasses Rep Over a year old

Hello Vaidehi and Jaspreet,

Thank you for your feedback.

I regret to hear your displeasure on this matter and for finding our services lacking. Please be assured that this is not the standard of our service and feedback has been given to the concerned representatives for this not to happen again.

Upon checking, the issue has been resolved already. I hope that you already received your refund. Please know that we value and appreciate the report that you have given as it will help us to improve our platform to give you exceptional online shopping experience.

Sincerely,
Nicole