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Ugie B.

Contributor Level

Total Points
160

2 Reviews by Ugie

  • Banggood

5/19/20

I fond this website online bought an ESC which I paid $152 the item is not working I asked for replacement and I said I will be happy to return it but they need to pay for shipping since item is not working. They offered me $30 then $50 then $70 later $130
Emails back and forth during weeks many times. They expect me to ship the item back and pay for shipping also refund me $130
Which is $20 cheaper than what I paid. Customer service don't even listen you or try to solve your problem replace the broken item they send you. They just try to make you pay as much as they can four their faulty item while when they are doing that they waste your time weeks. They still didn't accept to send me a replacement for the not working item shipped to me do not shop on this website and stress yourself it is better to pay couple more dollar use a professional website who can solve your problem without upsetting you when a broken or not working item shipped to your address.
I will reach Federer Trade Commission about what they did. They can't do this to people.

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Katherine L. – Banggood Rep

Dear Ugie B,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

  • TomTop

4/1/19

I wanted to share my experience to save you from this very dishonest people so you can save your money and time. Believe me you don't want to involve with this seller.

I bought an underwater case for my iPhone on Jan 8, $36.01 on eBay their account name is monboly on eBay at the moment. He send me a bad quality faulty case then I send him pictures of the item that doesn't close all the way so water will leak in it. He promised to send me a good replacement case on feb 2 then he send me a tracking number on Feb28 ( after 4 weeks) which is fake that was belong to someone else and delivered some other city on Mar 7. When I asked him about the issue he said that he will check with post office he kept me wait till March 24 then send me an other tracking number. I asked him for copy of the shipping receipt as a prove to be sure if he ship the item to me but of course he didn't provide it to me this time too just because that was an other fake tracking number that also delivered some other city.
I called post office they said those pakages didn't ship to me. They just played the game with me till the time is over to give them bad review on eBay also just because he kept me busy two months with his little games eBay money back warranty is over also But I will make sure everyone learns about what kind of business they are doing.

Do not waste your time and your money with this people! It was ridiculous

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shamy z. – TomTop Rep

Dear Ugie,

Thanks for your order and we are sorry for all the inconvenienced.

First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Tomtop.com

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