T W.

I ordered several times at SHEIN. Some items are poorly sewn, the sizes are sometimes different than stated on the website and I got some items which I have not ordered instead of the ordered ones recently. The later happened several times. It takes me each time hours of taking pictures and describing everything to them and then to reply (after up to 48 hours) to their messages. As a disabled person it is very difficult for me to post something which has been send wrongly or faulty back to SHEIN. I am an online shopper for the reason of first of all NOT having to go to shops with a disability. In one order of 3 items one item has not been send and two were of a very poor quality. I reported it to SHEIN and they expect me to send an item back as a disabled person to get the full refund. Although I have not made the mistake of sending faulty or wrong items.

One of the items – the t'shirt – is of a different material as described AND stained. The ordered dress is sewn very poorly and the size is not as described. I ordered L and it should have 108 cm bust but it is in reality only 82 cm.

I wanted to exchange an article to another size. On the phone (costs 7p per min.) they assured me to send the article with Hermes immediately. Ut this did not happen. Although I send the received article back. They substracted 7 Pounds and refunded instead - even without giving me the information that you have to pay delivery costs twice. But most of all against our agreement to exchange the article! I will never by anything from Cotton Traders again.