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First of all, i want to give 1 star only, but i decided to give 1 more star for Jeff Chun who put efforts to solve the issues (however the issues still have not ended yet...).
Nov 29, Order number: *******.
I spent $67 to order some items from this company. I planned to used these items as Christmas gifts for my family members. They gave me delivery day "December 21". However, i used their tracking numbers to check and noticed that THE ITEMS NEVER MOVED! It stays there FOREVER! I called usps and they said they never recieved the package! I called the company customer support... NO words! I emailed them... NO RESPONSE! Yesterday was December 21; i went to this website and complained, then someone replied to my message. Thanks God!
Yesterday evening, i got an email (FROM JEFF CHUN) saying that he thinks my orders have been lost by carriers, so he entered the replacement for me. Then this morning i got NEW ORDER NUMBER: *******R and FeDex Tracking number. In JEFF CHUN's email, he promised that the package would arrive on time for Christmas!
I used the FedEx tracking number to check the status. It says "lable created; delivery day December 24 by 0800 pm." Well, i really hope the package gonna be here on december 24! But i doubt it since i called FedEx and FedEx says they havent recieved the package yet as of now! Its 0500 pm! (California time), December 21, and FedEx has NOT RECEIVED THE PACKAGE. HOW IS IT POSSIBLE THEY WOULD DELIVER TO ME ON DECEMBER 24? Please, check to see the package send to FedEx yet! Please...
The website is ok for me, but the senoir LYNN is very RUDE to customers... i am not sure why she is able to get in this position... ERIKA AND MARIO are much better service than her! Please, the website manager, if you want your customers come back to you, please remove LYNN OFF her position and dont ever let her talk to customers... she doesnt have maners of a senoir. She was screaming yelling, and argueing with us while ERIKA AND MARIO tried their best with very PROFESSIONAL maners... please, take LYNN off her position
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Hello, Tuyen. We are very sorry to hear about these delivery delays on behalf of our carrier partner. We will forward your order details and comments to our customer service management team for further review, and will reach out if necessary. We again apologize for the delays, and thank you for your continued patience.