Turia M.

Looking forward to receiving meaningful reports. I'm about to retrieve a report now. I wIsh the website advanced to easily access existing Accounts. Needs a program upgrade. I wasted time rehashing my data request, then the system finally acknowledged me. Otherwise, we'll see...

I'll need to make a warranty switch. Appointments with Sears has been disappointing. I canceled the first appointment for Refrigerator repair because it took almost a week for a service visit. App't for furnace service was canceled after I took the day off and waited. "Service tech is sick". The young Tech who arrived was surly, serviced the furnace with an attitude. I pointed out an issue for repair. He said "I don't do that, get a plumber". Today I scheduled plumber app't & was kept on hold forever with customer service rep with a thick accent I couldn't understand. I'm grateful I had a wonderful experience 15 years ago with the installation of a French Door. Wasn't cheap, but the quality and installation/framing/threshold is superb. The experienced salesman was a pleasure to work with. Things sure have changed...