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trevor p.

Contributor Level

Total Points
80

1 Review by trevor

  • ServerMania

2/10/23

Let me start by saying this, ServerMania provides no way to rent a server for a month. The minimum term you're going to end up with is 90 days so go ahead and multiply the hosting cost by 3x because that's what they're going to try to screw out of you. When you set up your server it will take longer than expected and your term begins before it's online and available to you. My server wasn't available until nearly the 5th of the month but my billing period began on the 2nd. Slow setup and ticket times are the norm with this company. But back to the billing problems, before your server is even available to you, you have to cancel your subscription or you will be charged for 3 months. According to their terms you have to pay for the service while you aren't using it before it's set up, while you aren't using it after cancellation, and 3 months of service if you are unable to cancel it because you didn't cancel it before it was even set up. I got a confirmation on their website that I was able to cancel my service and 4 days later got an e-mail telling me I have to pay for 2 more months of a service I can't and wont' use. $#*! these guys, don't give them your business.

Service
Value
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Returns
Quality
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Justin B. – ServerMania Rep

Hi Trevor,

We're sorry to hear that you weren't completely satisfied with our service. We do require 30 days notice for cancellations, but 3 months doesn't seem accurate unless you failed to cancel before the second billing period came around. If this is in fact the case, please contact us to discuss a resolution.

In terms of setup time, we do have longer deployment timeframes for some servers and this is clearly outlined before an order is placed. Our work begins as soon as you place your order, so inevitably, billing does as well.

If there is anything we can do to resolve these issues now, please let us know.

~ ServerMania

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