They charged a payment to my account. I asked for a refund, they agreed but said I had to pay a $10 fee, I agreed. They charged the $10 fee to my twice and kept the product from shipping to me and that was 3 weeks ago and I am still yet to get a refund. Every time I email or call about my money I get told a different answer. Do not join this company it is badly run and customer service is useless.