Travis L.

I ordered the Gold riser helmet display case. The color was not as depicted and when I called customer service, I was assured I would get confirmation of a replacement in 48 hours. However, no reply came. I tried to call back a few other times with not much mor success.
The worst experience came when the customer service agent continued telling me "don't worry" when I explained my frustration with the process. He assured me a supervisor would be reaching out in a few minutes. Which never happened.
I decided to call back and finally got a helpful agent on the phone. Ariel took the time to find any solution to make sure that my issue was resolved. She created a ticket for the memorabilia team to respond, something no one else did for me.
Lilly from the memorabilia team reached out and although my item had been more than 30 days since receipt, she made sure I was taken care of because she saw that I had been making attempts to fix the issue for over a month.

While I would say a majority of the customer service people here have never been very helpful, Ariel and Lilly were incredible and very helpful.

I do wish there was an easier way to find the phone number to call customer service, as the chat never directs me to what I need, and the voice recorder assistant is terrible.