Travis B.’s Reviews of Travelgenio & more

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2/26/20

Had a flight from LAX to DPS with a layover in China scheduled for Feb 28. However due to the Coronavirus outbreak and USA travel restrictions we had to cancel. I've contacted this company 5 times now for a cancellation and refund. Still no response. I am seeing the generic response telling you to contact their customer service email address. News flash! That has been the email address we've been making the request to. I don't understand how this place is still in business, wish i would have seen these reviews prior to booking with them. Now i am having to get my bank involved. This place needs to be shut down, this is criminal.

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Travelgenio T. – Travelgenio Rep Over a year old

Many thanks for your feedback Travis. We would like to review your case in detail. For this, please could you contact us at customer.service@travelgenio.com, telling us what happened. Many thanks

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