Tracy D.

I bought a Samsung tv in late June 23 to replace a faulty tv on warranty, with an email voucher I had received as you could not repair my Samsung tv. I then purchased another Samsung tv and ordered online using the credit vouchers I received. I was away regularly abroad so didn't have much time to view the television. On my return I started to notice issues with the tv with the picture turning black intermittently, sound issues whereby the tv sound was not very good sounded echoing, lip sync issues with Sky glass box and large crackling noise when switching channels.

I contacted Samsung mid October regarding all the above faults and issues, I sent many emails and correspondence proving these issues. The tv was picked up and repaired a week later although I was not happy with the state I received the tv back. Several marks all over the screens, a new main board and then also foam and tape to help with sound issues. You can imagine that I was not happy with the repairs. I had bought a brand new tv less than 4 months old and now I had a tv with replacement parts and quick fixes.

On 18/11/23 called Curry's customer service based in South Africa, after several hours speaking to various people and getting cut off several times and no customer service help at all. People were just reading from screen scripts and not listening to my issues. Eventually though I spoke to a lovely person in technical that advised they would pick up the faulty tv and issue a refund.

The tv was picked up on 21/11/23, was promised a refund but because my original tv from May was replaced with vouchers then I had to receive vouchers again. I requested email vouchers as per the previous tv replacement. I was advised that an email gift card would be issued.

I telephoned 3 times to make sure I would receive the vouchers by email and was assured the was the case and to wait 3-5 working days. It is now 4 Decemeber and I still have not received anything and still have no tv. I have also tried to log 3 complaints about my treatment and nothing no feedback or anything.

I am now at the stage where I am £1400 out of pocket, with no tv and no resolution. I have lost faith in Curry's and will never buy from them again hence why I am now taking it further to Trading Standards and maybe the police as I have been robbed.