Tonya J.

I just called yesterday to get a quote for three additional chair cushions. I was told that since this company had run out of the material that was used for my first order, I would have to wait until December to get the cushions made or purchase the material myself. The representative that I spoke with, did inform me that I could purchase the material, call back for a quote, and send the material to the company to finish my order. I called back today because I had not received the quote as promised. I spoke with a young lady who is either incompetent at her job or just can't count. She tried to convince me that by taking out the price of the material, my quote should basically be the same as the pricing with the material provided by the company because of a price hike in the foam provided. She then proceeded to add an additional $35.00 onto the price for a template that I'm not sending to them, but material that I purchased because, again, their company didn't have it in stock. Oh, that's not the best part. She told me that she was going to give me $50.00 off for my troubles. Really, after you added $35.00 onto the price. At this point, I'm done. Cushion Source won't get another penny from me. What the representative doesn't realize is that the pricing is supposed to be lower, through my quote because I'm not paying for the material through the company.