I contacted Newcastle Roofing Professionals to assess hail damage to my roof and to provide a quote for insurance. They were very keen and called me weekly while my claim was going through. I received the money from my insurer and then NRP emailed me a new quote that was around $7K more. Their reasoning was that whoever measured up for the scaffolding didn't do it properly and they'd have to use a crane and more scaffolding. Going with another company now who will do the job for the price I was originally quoted, PLUS it includes insulation and heavier gauge Clip Lock. My next door neighbour faced the exact same situation with NRP and we are now both going with the new company. Not a good experience with NRP!