I have been a member for about 2 years and I have an overall satisfying experience. I am one who reads everything before I sign or buy, so there have really been no surprises, and no major issues with fit or quality; when there are minor issues, they are handled fairly quickly and with minimum fuss. I have made recommendations about products I am looking for and upgrades to the shopping experience and the site itself that have been noted and followed by JustFab to improve the ease and variety of shopping, and that is rare among this type of site, but JustFab takes customer satisfaction to heart. The rewards program is fair and consistent and there are always contests and promotions that enhance the appeal... I am a satisfied customer!