Developed in part with a grant from
the National Science Foundation

Member since October 2017

  • Reviews 2
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 398

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

2 Reviews by Tom

Sort by: Most helpful




I started using Woot this year because the prices seem good. It was a mistake so I am going to stop using them. Better stick to EBay. Several times Woot sent lesser items than what I paid for, or defective items, and when I complained with proofs, they under-compensated with a pitiful amount.
Woot sent lesser items that what I ordered, not once but 3 times. After showing proofs, they compensated me a lot less than what the replacements cost even at lowest market prices. E.g. I ordered new 1x Breeze with controller and 3 batteries bundle; 2x Yuneec Breeze with controller and 2 batteries bundle. All I received are 1xBreeze with controller and 2x Breeze. Missing 3 batteries and 2 controllers in total! Photos and Woot's own shipping labels clearly show their package shipping weight are for basic Breeze and too underweight for bundles. Woot insisted paying only $50 refund for these 5 missing items, only 1/3 their replacement cost elsewhere. This is not the first time it happened either. Twice before Woot shipped a lesser product than what I paid and under-compensated me, even after I provided clear proofs.




I have purchased many items over time from Tomtop which were delivered ok. Finally one day, I received an item where the battery was totally dead and unchargeable, I asked Tomtop for help (yes I did email many times). They ignored my messages over several months and the few times they responded, it was not a satisfactory solution but excuses - either wait for 48 hours for their technical team to follow up (which they never did), or to offer a pitiful amount to contribute to the cost of a new battery (not even 10% of the cost of a replacement battery). I'd rather them send me the same battery. I should not be out of pocket for a defective item, buying a new battery and be reimbursed a fraction. I spent 5 figures (USD) buying for myself and friends to the extent that I was categorised as VIP Diamond (the highest level). No more.
Tomtop is only interested in making sales but zero customer service, technical or warranty service.

Tom Has Earned 6 Votes

Tom T.'s review of Woot earned 5 Very Helpful votes
Tom T.'s review of TomTop earned a Very Helpful vote

Tom hasn’t received any thanks yous.

Tom doesn’t have any fans yet.

Tom isn’t following anybody yet.

Similar Reviewers on Sitejabber

vasu n. reviewed Woot

In these times, when online companies have to pay attention to their customer service, Woot is so...

toyz p. reviewed Woot

my order preparing for shipment and 2-3 hours after purchase my order has been denied, why ?...