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Tom T.

1 Level 1 Contributor
  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Business

Member since October 2017

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2 Reviews by Tom

I started using Woot this year because the prices seem good. It was a mistake so I am going to stop using them. Better stick to EBay. Several times Woot sent lesser items than what I paid for, or defective items, and when I complained with proofs, they under-compensated with a pitiful amount.
Woot sent lesser items that what I ordered, not once but 3 times. After showing proofs, they compensated me a lot less than what the replacements cost even at lowest market prices. E.g. I ordered new 1x Breeze with controller and 3 batteries bundle; 2x Yuneec Breeze with controller and 2 batteries bundle. All I received are 1xBreeze with controller and 2x Breeze. Missing 3 batteries and 2 controllers in total! Photos and Woot's own shipping labels clearly show their package shipping weight are for basic Breeze and too underweight for bundles. Woot insisted paying only $50 refund for these 5 missing items, only 1/3 their replacement cost elsewhere. This is not the first time it happened either. Twice before Woot shipped a lesser product than what I paid and under-compensated me, even after I provided clear proofs.
I have purchased many items over time from Tomtop which were delivered ok. Finally one day, I received an item where the battery was totally dead and unchargeable, I asked Tomtop for help (yes I did email *******@tomtop.com many times). They ignored my messages over several months and the few times they responded, it was not a satisfactory solution but excuses - either wait for 48 hours for their technical team to follow up (which they never did), or to offer a pitiful amount to contribute to the cost of a new battery (not even 10% of the cost of a replacement battery). I'd rather them send me the same battery. I should not be out of pocket for a defective item, buying a new battery and be reimbursed a fraction. I spent 5 figures (USD) buying for myself and friends to the extent that I was categorised as VIP Diamond (the highest level). No more.
Tomtop is only interested in making sales but zero customer service, technical or warranty service.

Tom Has Earned 6 Votes

Tom T.'s review of Woot! earned 5 Very Helpful votes

Tom T.'s review of TomTop earned a Very Helpful vote

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