I have been an Expedia user for over 15 years, so why the bad review? I like the app for easily finding cars and flights, but when there is an issue, that is when their service falls off the rails. Try to use your airline credit - impossible. There automated chat service will eventually get you to a person, who will either be unable to help or request you call in. When you call in you could have 2 plus hour wait. No problem - they will call you back, and be equally unhelpful. When there are no problems, Expedia is good to use. Problems happen though when you travel and that is when you find it would have been much better to have worked direct with the car rental company or airline. Money is a one way road with Expedia. They will do everything they can to never refund you and have every reason not to. Drop the convenience of Expedia and just use the airline, hotel or rental company direct. Maybe Expedia will get the message and start providing customer service, but I would doubt it after seeing this trend for well over a decade.