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1 Review by Tommy

Amazon

Amazon

4/21/19

***Here's the chat history with Amazon "help"/customer service***
***Skip to the end to get the idea of my experience.***

Messaging Assistant | Customer Service
Thanks.
OK, I'll get someone to help you here through chat.
2:34 PM
OK, get help through chat
2:41 PM
S
SHANTILAL HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Shantilal | Customer Service
Hi,Mike
Navneetha here.
I'll be happy to help you.
S
2:41 PM
thanks.
i'm really hoping there's a solution to this very annoying, unwelcoming issue.
the website has a bar/panel on the right side that will not go away, and is obscuring my view
this bar is related to the shopping cart
2:42 PM
Shantilal | Customer Service
Please allow me for a moment so that I can see what best I can do for you.

S
2:42 PM
hmm... did you do something?
looks like it went away
2:44 PM
Shantilal | Customer Service
Just to make sure you had the issue on the app or webiste?
S
2:44 PM
on the website
wait one sec please
2:45 PM
Shantilal | Customer Service
Sure,
S
2:45 PM
i removed the items from my cart....
to test... let me add them back in
2:46 PM
Shantilal | Customer Service
Sure, Can you please help me with the confirmation.
S
2:46 PM
did i not confirm?
are you getting all my responses?
the items are back
2:47 PM
Shantilal | Customer Service
yes, So now is that issue resolved?
S
2:47 PM
the panel appears with items in my cart displayed
it will not go away unless i remove the items from my cart
2:47 PM
Shantilal | Customer Service
Can you please help me with the screen shot so that I can have a look at that ?
Please send the email to cs-reply" at "amazon"dot" com
S
2:48 PM
did i unknowlingly enable a "always show items in cart" option?
sure
2:48 PM
Shantilal | Customer Service
Thanks
S
2:50 PM
just one more sec
2:52 PM
C
CRISCEL HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Criscel | Customer Service
Hi Mike. Sure. Take your time. I can wait within 2 minutes.
C
2:54 PM
Amazon cart blocking view
email sent
2:55 PM
Criscel | Customer Service
Thank you, let me check it.
I still not received the screenshot. Can you try to send it again to cust.service03" at "amazon"dot" com?
C
2:56 PM
email sent
2:59 PM
A
AMUDHA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Amudha | Customer Service
Hello, my name is Amudha. I can pick up where we left off.

A
3:00 PM
...
3 different individuals.... really?
do you guys/gals resolve issues there, are just send the customers in a game of hot potato?
*or do you just send your customers into a game of hot potato?
.... is person #4 there?
3:03 PM
Amudha | Customer Service
Yes.
A
3:03 PM
I think you're #3
so.... can you help, or did you want to pass me along?
3:03 PM
Amudha | Customer Service
Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A
3:04 PM
lol
3:04 PM
J
JIMLISE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
amazing
going onto individual #4...
3:04 PM
Jimlise | Customer Service
Hello Mike, I am sorry for the inconvenience.
J
3:05 PM
oh! here they are!
hello #4
3:05 PM
Jimlise | Customer Service
How can I help?
J
3:05 PM
can you help me or will you just pass me onto person #5?
3:05 PM
Jimlise | Customer Service
No, I will be able to help.
J
3:05 PM
lol.... 30 mins of attempting to get help.....
ok... do i have to "re-explain" my situation?
3:06 PM
Jimlise | Customer Service
Are you trying to place a Wardrobe order but you're not seeing the Wardrobe cart?
J
3:06 PM
... so you can't access the previous postings?
this is getting really annoying man
let me go up the string of post so that may copy what i typed....
The website has a bar/panel on the right side that will not go away, and is obscuring my view. This bar is related to the shopping cart
if i delete the items in the cart, this panel will go away
and appears only if items are in the cart
did you get my email?
3:09 PM
Jimlise | Customer Service
I do not see an email was sent. However, would you be open to sharing your screen so that we may better assist?
J
3:11 PM
i can send you an email.
did you want a jpeg or png?
3:12 PM
Jimlise | Customer Service
Yes, please send an email. We need to see exactly what is going on so that we may better assist.
J
3:13 PM
ok...
address?
3:13 PM
Jimlise | Customer Service
I really apologize for the inconvenience.
J
3:13 PM
what email address?
3:14 PM
Jimlise | Customer Service
cs-primewardrobe" at "amazon"dot" com.
You are also able to call 18882830656.
J
3:14 PM
are you trying to get out of helping me?
did you just want to pass me onto person #5?
3:15 PM
Jimlise | Customer Service
No, I'm not. I want to better assist you because we need to see what you are seeing.
J
3:15 PM
so far i emailed cust.service03" at "amazon"dot" com
cs-reply" at "amazon"dot" com
3:15 PM
Jimlise | Customer Service
No, please email the Prime Wardrobe department.
cs-primewardrobe" at "amazon"dot" com.
J
3:16 PM
email sent
cust.service03" at "amazon"dot" com
cs-reply" at "amazon"dot" com
cs-primewardrobe" at "amazon"dot" com
all three.... someone should have gotten this... this is the third one sent... no error messages on my end
3:17 PM
Jimlise | Customer Service
We provide a response window within at least one hour.
J
3:17 PM
those emails don't accept incoming messages
just found the error emails
"You've written to an address that does not accept incoming direct e-mails"
one hour?
we are in a chat
3:19 PM
Jimlise | Customer Service
Have you cleared your cookies?
J
3:19 PM
what do you mean one hour?
this has nothing to do with cookies
3:19 PM
Jimlise | Customer Service
Someone else should receive the email. I can't view the email you sent.
J
3:19 PM
email me, i'll respond to it
what?
this is ridiculous... is this suppose to be "help"? "support"?
you guys are just playing hot potato with your customers
passing me along and giving me empty responses for the past hour....
3:21 PM
Jimlise | Customer Service
If you send the email, I will not receive the email, another associate will and that person will respond. Also, I send an email and you respond, someone else may also receive your response.
I am really sorry for the inconvenience. It's just that we absolutely need to see what you are seeing so that we may better assist.
J
3:21 PM
you are person # 5... you've yet to provide an email that accepts incoming messages....
can you click on links?
3:22 PM
Jimlise | Customer Service
Yes, I am able to click on links.
J
3:22 PM

can you see the image
at this point i feel amazon should be paying me....
3:23 PM
Jimlise | Customer Service
I am able to view the image. Is it the "h+ save" sign you're referring to?
J
3:24 PM
he website has a bar/panel on the right side that will not go away, and is obscuring my view. This bar is related to the shopping cart
if i delete the items in the cart, this panel will go away
and appears only if items are in the cart
3:24 PM
Jimlise | Customer Service
I will need to send this to the tech team because I have not seen this before.
The items in the cart usually appear on the right side of the page before the checkout stage.
J
3:25 PM
and how soon should I expect a response?
3:26 PM
Jimlise | Customer Service
Within 24 - 48 hours.
J
3:26 PM
let me know once you've completed the escelation
3:27 PM
Jimlise | Customer Service
Alright, please hold.
Mike, still working on this.
Thank you for your patience.
J
3:34 PM
`
3:35 PM
Jimlise | Customer Service
Mike, once it is submitted, a response will be sent within 24 -48 hours.
Also, are you using a desktop, laptop, or phone?
J
3:37 PM
desktop
3:37 PM
Jimlise | Customer Service
Mike, I am chatting with a lead from Prime Wardrobe and they informed me to advise you to instead of scrolling over the image for the size chart click on the "size chart" in blue next to the select.
Mike, are you still here?
J
3:43 PM
yes
sigh....
this has more to do with the amazon website.
just imagin any item in the cart.. or being viewedd
3:44 PM
Jimlise | Customer Service
Alright, I am sending this so that it may be fixed.
J
3:45 PM
it happens with any item... not just clothings
3:45 PM
Jimlise | Customer Service
Ok, I understand.
The lead indicated that it is something that needs to be evaluated, therefore, you may not receive a response within the 24 -48 hour time frame.
You are also able to click on this " Report incorrect product information." and fill that out. There is a part about the image and set up.
J
3:46 PM
I do not need the items in my cart to be constantly displayed... that window with said items blocks my view, ruins my experience.
can you please let me know once this has been escalated?
3:49 PM
Jimlise | Customer Service
It has been escalated.
J
3:49 PM
how long should i expect to wait for a response?
3:50 PM
Jimlise | Customer Service
Due to an issue like this, it may be longer than 24 -48 for it to be resolved.
J
3:51 PM
is there a reference number?
support ticket #
I want to know this will be an issue I'll receive a response to. So far... the 1.5 hours I spent on this chat with 4 different individuals... isn't so assuring
3:53 PM
Jimlise | Customer Service
I understand your concern. It is that I escalated to the lead and I sent the feedback form as well. You are also able to send the feedback regarding the product on the site that may expedite the process. Right now, I am not able to provide a time frame for the response. Also, the escalation that was sent did not have a ticket number. Once again, Mike I do apologize for this inconvenience.
J
3:55 PM
so, you're telling me this was a waste of time?
that all this is just going to be sent into a box of emails... skimmed through... then forgot?
seeing there is no reason they should or would have to repsond... lol....
3:56 PM
Jimlise | Customer Service
No, this is not. I wish there is more that I would be able to do at this time. The issue has been escalated and will be reviewed.
J
3:59 PM
but I will not receive an update to MY ISSUE...
4:00 PM
Jimlise | Customer Service
I am not able to confirm that since this may take longer than 24 -48 hours to review.
J
4:02 PM
...
who can?
I want an update to this issue
i do not want to be forgotten!
4:02 PM
Jimlise | Customer Service
You will not be forgotten, Mike. This will be looked into.
J
4:03 PM
are we going to be here for another hour?
4:04 PM
C
CHRISTA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
... this was the worst experience I've had with customer service... I was passed along like a hot potato among 4 different individuals, 90% of the time was spent trying to "email" 3 different amazon addresses, which doesn't support incoming emails.
Finally I, ME... uploaded an image to a hosting site and shared a link... now they've escalated to an actual tech, there's no promise of a response. Only took 1.5 FULL HOURS.
4:04 PM

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