I spent 1.5 hours online for them to tell me "I should have read the entire terms of purchase". To reschedule a flight cost 333 dollars. To purchase a new flight directly from the airline cost 319. This website provides no service and takes advantage of customers. I'm a frequent flyer and am furious with their policies and customer service. Shame on them.
Tip for consumers: Do not trust this travel agency.
Products used: I opted to skip my flight and purchase from a more reliable vendor.