I purchased a ticket from them, and got the $19.99 "RISK-FREE REBOOKING/CANCELLATION. What they fail to tell you is that you only have 24hrs to make changes -which is NOT STATED on the website. I must cancel my ticket, but cannot get a refund or credit, or even change my destination or departure location -all because "the airline (WestJet) does not permit changes" and no flights are available on those other dates. And cost of changes for international flights? Base fee is $225... not including the fare difference.
My issue is, if I'm abiding to WestJet's guidelines, why is that not stipulated clearly when I purchase the ticket?
I am about to lose a $500 ticket and this booking site conveniently throws the airline under the bus, but the truth is, they have structured their service so as to NEVER refund customers.
I will go