We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Elisa U.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since November 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    34

Review Distribution

1 Review by Elisa

11/15/19
I purchased a ticket from them, and got the $19.99 "RISK-FREE REBOOKING/CANCELLATION. What they fail to tell you is that you only have 24hrs to make changes -which is NOT STATED on the website. I must cancel my ticket, but cannot get a refund or credit, or even change my destination or departure location -all because "the airline (WestJet) does not permit changes" and no flights are available on those other dates. And cost of changes for international flights? Base fee is $225... not including the fare difference.
My issue is, if I'm abiding to WestJet's guidelines, why is that not stipulated clearly when I purchase the ticket?
I am about to lose a $500 ticket and this booking site conveniently throws the airline under the bus, but the truth is, they have structured their service so as to NEVER refund customers.
I will go

Elisa hasn’t received any votes.

Elisa hasn’t received any thanks yous.

Elisa doesn’t have any fans yet.

Elisa isn’t following anybody yet.

Similar Reviewers on Sitejabber

kimberlyg395
8/14/20

They do not offer 24 hour cancellation free of charge or no change fees when all of the others...

williamb2070
8/14/20

We booked a flight with JustFly for our family to fly home from Key West on Wednesday, July 24th,...