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My experience is the same as others indicated below. I ordered Maui Jim Sunglasses on December 16th, expecting delivery withing 10 business days as indicated. Received shipping notice Jan 2 saying they are in Hong Kong Port, and that I would receive update shortly. Two weeks later, nothing. I had to call customer service twice and was promised an update again on when my order would arrive. Still no updates. Iwill call again this morning but am not expecting much.
Left another review on Trust Pilot, their customer service responded within hours to try to negate the review. But a truthful response to the customer regarding the actual order, that they cannot provide.
Do not use this company, they are not worth the time or aggravation for the slight savings and questionable product.
Tom C.'s review of SmartBuyGlasses earned 4 Very Helpful votes
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SCAM SCAM SCAM! DO NOT ORDER FROM THEM! $78 later and no glasses for my 4 year old daughter! They...
They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Hi Tom,
Thank you for this review.
We have indeed received your Trust Pilot review regarding the same case and I can see that our Service Manager is already in correspondence regarding this. We sincerely apologize once again for this delay in your shipment. Please know that although this issue is also beyond our control, we make partnership decisions based on these outcome and feedback.
Rest assured that our Service Manager is still personally monitoring this shipment and will keep you updated on the progress. Thank you for your continued patience.
Sincerely,
John
SmartBuyGlasses