Ordered a Birth Certificate on Feb 21st and we still do not have it on March 29th.
They had numerous issues with transplanting the last name in to the middle name field (something wrong with their crappy mobile site).
They pass the buck to a service called VitalChek which is pretty much the worst service I've ever used. Terrible customer service. We spoke to them numerous times and have to keep sending them the same information and pictures of documents over and over and after a few days we always get an emails saying "Further info Required".
Also their customer service takes over 30 minutes to answer the line.
In Virginia I found that you can just go to the DMV to get your Birth Certificate for only about $20. We will go there instead.