Todd F.

I signed up for Amazon Prime thinking the many extra services would be worth the cost. Turns out you get a watered down version of the "real" services. Prime books is not Kindle Unlimited. Prime music is a half version of Amazon's full music service. Both requiring additional sign ups and monthly fees to get the best experience. Okay that was probably in the fine print although still disappointing.
I received an email promising a $15 promo if I make a $30+ purchase. Fantastic because I could use a few things Santa forgot. After putting some things in my cart and proceeding to checkout, no promo. Reread the fine print. Purchase must be made on mobile app, check; purchase must be sold by and distributed from Amazon... oops. So back to the shopping cart, remove that, add this, check and check. Proceed but no promo. Hunt for code in fine print but nothing. Search a bit online was no help. *sigh* customer service time. I initiated a chat and things were looking good. Rep said she needed a copy of the email AMAZON sent me... um ok so I forwarded it. Rep confirmed the promo should have applied and went to talk to her Lead. Came back and asked if the order was placed on the app. I would think they could tell but I confirmed anyway. Back to Lead. Asked if products were sold and distributed by Amazon. Again, this is AMAZON'S app so they would know better than I would but I confirmed. Back to Lead. Offered a $5 courtesy promo rather than fix the problem. My response was to request my Prime membership be cancelled. Rather than attempting to keep my business and make the customer happy, she cheerfully cancelled my membership.
So no $30+ purchase, no $119 membership and future purchases, one very grumpy customer all to save the $10 ($15-5) they had offered me in the email.
My advice don't bother with Amazon Prime. If you can get the best price there, take advantage of the regular free shipping and for other services use one of the better rated ones available for music or books or video.

One wrong click. Poof gone. They don't even offer a job title in my field.The theory is good, but limited. Broadedening their defaults or overriding them would make it work.