T J.

1- I contacted Groupon repeatedly and all I received were your automated responses. I sent you exact tracking info and you still ignored my plea for support.
2- A shipping label was created on the day after I purchased the item and it still did not ship as I was told by you and the shipper. Blatant lies. The USPS never received until today. I cannot tell you how it makes me feel when companies treat you like a NUMBER instead of a HUMAN BEING. I called a customer service number to try and explain it but I found out you SHUT OFF all customer support numbers? Why? To hind from your customers who REALLY need you?
3-I Tried the customer support ON-LINE chat that stated representatives are standing by? Yet another LIE. Your website states you are there but you try they say they are available? Which one is it?
4-Your company is supposed to be our advocate in all things through your site but you do nothing when someone needs you. Nothing but wait until the issue just goes away on it's on. I am DONE with your company and your supposed support. I am posting these comments on EVERY SITE I CAN FIND to get out the truth about you company. I am going to email it to my friends and I am going to post every bulletin board I can log on to.
Your COMPANY HAS FORGOTTEN WHO MADE YOU A COMPANY "THE CUSTOMERS".
5-Convently, you send me a review after the item finally shipped? What a coincidence huh? This could not be staged at all?
People need you when we need you and we actually need you to read what is sent to you not trust the third party sender over your loyal customers. Thank you for doing ABSOLUTELY NOTHING TO HELP ME WITH MY ISSUE! It meant a lot to me.