Tina M.

They are totally into the "bait and switch" with their home page promos. They say that they are offering 60% off "site-wide" but then when you go to check out they have all these exclusions that definitely were not obvious, and don't give you the discount! So do NOT say SITE-WIDE! Then when I tried contacting them to express my frustration, you cannot get in touch by phone. They want to access your FB profile and my friends list b/f I could access their customer service. I wrote to them on FB and they definitely did not clear up the issue or even a good way to deal with it- rather they said I could just cancel my order. Well that certainly wasn't a real solution. I looked on their site today, and again they have an offer that says it's a certain percentage off "SITE-WIDE" and you really have to dig or know their products backwards and forwards to figure out what is not on sale... but then how is that "site-wide"? I understand not giving the promo if it's an expired code, but if you advertise HUGELY across your website that the offer is on the entire site, well then it should be. And then when a customer tries to make to contact them to explain, then there should be someone you can contact.