Tim S.

UPDATE 2: I am updating my review to improve the star rating and clarify some things. First of all, apparently, the Buyer in my transaction made two mistakes. I'm still a bit annoyed that Escrow.com's customer service took so long to figure out one of the mistakes, especially when it was so easy to see. But my previously poor review needed to be upgraded because it was not all their fault. Should I receive my funds in a timely manner, I will upgrade the review again.

UPDATE 1: Edited to reduce my rating to one star and to add that after online chats and phone calls by both myself (the Seller) and the Buyer (who is in Real Estate), this company's customer service is really lacking. The Buyer did originally make a mistake by not sending the fee (their instructions are a bit confusing). But then she sent the fee via PayPal several days ago and Escrow.com hasn't claimed the funds and you can't speak to finance by phone. Now tell me these delays are not created to increase their interest income from the funds. They had the opportunity to make two new happy customers and instead they just ticked us both off.

FIRST REVIEW: I have used this company once and so far I am not too happy.
Let's think about this... How does a company like Escrow.com make their money?
1. Fees
2. Holding on to the money as long as possible while they earn interest on it.

They seem to find all sorts of excuses to hold your money so they can earn the most interest on it. They are slow to respond to their customers while they earn interest on your money. I don't know where they are based, but the grammatical errors all over their site and in their communications makes me think they are not based in the USA, which is a little scary. I won't be using them again.