Theo F.

Three months in a row had random charges on my account-which they could not explain. Constantly reassured this would not happen again. When l phoned to query this again. Was told issue was resolved, only to find over 3x the bill had been taken from my bank acc. Emailed to cancel my acc as advised by customer services-got no response so called back a week later to be informed that my request had been auctioned the next day, i. E acc cancelled, but they had not bothered to inform me, so l was still advertising the number on our website! Shambles. Still waiting for refund!