T F.’s Reviews of Ross-Simons & more

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Ross-Simons

Engagement Rings

“Great product and service”

8/27/23

Verified purchase

It was easy to find a design I liked and the quality did not disappoint. Made me want to buy more things knowing that I would get good quality items.

Immediate personal attention and thorough solution of the issue.

Reason I chose this business:

I shopped a few items a decade ago and noticed they were still sturdy and fashionable. So when I recently wanted to expand my jewelry collection, I thought of Ross Simon.

Service

Quality

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NewChic

Department Store

“Switch and Bait + Refusal to provide full refunds”

7/28/16

Been negotiating for over a week for a refund on WRONG or DEFECTIVE merchandise sent to me. They admitted to their mistake, yet...

Initially was asked to PAY FOR RETURN INTERNATIONAL SHIPMENT which would have been more than the price of the merchandise. Then, they offered half of the value of the defective merchandise instead of having me send the damaged/wrong merchandise back for a full refund. This option would still have me responsible for half the cost of useless products. Then, they offered a half refund (same as before) + bonus points. After this experience as I have NO desire to shop with them again, I again rejected this correspondence.

I am taking action to alert my credit card company and consumer services of their fraudulent activity - Switch and Bait + Refusal to provide full refunds on defective/wrong merchandise.

STAY AWAY.

2 weeks of negotiating with Customer Service did not change the conditions. A dispute has been filed with the credit card company for which I received immediate approval within 24 hours. Further, an official complaint has been filed with econsumer.gov which governs international web businesses for US consumers. Additional consumer protection agencies will be notified.

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Newchic N. – NewChic Rep Over a year old

Dear customer,

Thanks for your order and sorry for the situation happened.

As for the color problem, it might because of the reckless of our warehouse staff or you chose wrong item. Therefore, could you tell us your order number? We will check for you and issue a proper solution to you.

As for the material aspect, we've noticed the material of the product. Have you noticed that when you ordered? We are sorry for hearing that you didn't like our product.

Looking forward to your reply sincerely.

Best wishes,
Newchic Team