Terry L.

Claimed I had been hacked by the Chinese and offered a $1200 firewall package. The problem was an 18 year old printer no longer supported by the latest Windows 10 upgrade.

I ordered products totaling $7.88. After (and not before) clicking to complete the order a shipping charge of $13.97 appeared! I attempted to cancel the order but was told it was too late, and that I could arrange a return. When I called to do that (waiting more than 30 minutes for a phone pick-up), I was offered a $5.99 refund on shipping top my PayPal account, which I accepted. The refund has not happened despite numerous attempts to contact customer service.

Update 3/22/16 - I was contacted with an apology and given a full refund of the shipping charge. Had they followed thorough with the promised $5.99 refund in a timely manner, I never would have written this review. The refund does not make up for the aggravation. I will still avoid them in the future.