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Terry D.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since April 2018

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    121

Review Distribution

2 Reviews by Terry

1/14/19
Advised I needed a digital cable to make a blue tooth transmitter I was also advised on, to work from a television I purchased. Not only did I not need the cable, as one was supplied with the item (did not need that either), but when I contacted them to return it, I was advised they would charge me for returning it. I had never heard of this cable but took the advice of supposedly knowledgeable sales guy. Never again. Just be warned if they advise wrongly, you will be responsible for all return costs. Cowboys.
richers3
Richer S. – Richersounds Rep
Thank you for your review, although I was sorry to read your comments and offer my sincere apologies.

The last thing we would want to do is intentionally mislead any customer as we would have absolutely nothing to gain, other than customer dissatisfaction. There is clearly a weakness in our team however, therefore I will be carrying out some refresher training with the sales team.

Meanwhile, I understand that my Telesales manager has been in touch to resolve this issue to your satisfaction. If it should help further, my email address is john.p.clayton@richersounds.com.

Kind regards,

John Clayton
Operations Director
Richer Sounds
4/16/18
Note 8 256 GB for £200 cheaper than a 64 GB in the UK. Delivered as promised. Was wary after reading some of the reviews, but all good for me.

Terry Has Earned 2 Votes

Terry D.'s review of TechInTheBasket earned 2 Very Helpful votes

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