Brilliant in-store service and advice. Plus they refunded the difference when my TV was knocked down by £50 on Black Friday. TV is great with a 6 year guarantee! Can't fault them on anything and I will definitely use again, and recommend others to do likewise. Very happy!
Advised I needed a digital cable to make a blue tooth transmitter I was also advised on, to work from a television I purchased. Not only did I not need the cable, as one was supplied with the item (did not need that either), but when I contacted them to return it, I was advised they would charge me for returning it. I had never heard of this cable but took the advice of supposedly knowledgeable sales guy. Never again. Just be warned if they advise wrongly, you will be responsible for all return costs. Cowboys.
After purchasing some speakers i found a little problem. Phoned after sales and a very kind and helpful person named jamie arranged a replacement for the following day. If you ever have a problem they are very kind and understanding and will help you.
Thank you for your review, although I was sorry to read your comments and offer my apologies.
Customer Service is our top priority so it's of course concerning to learn of any occasion where we have a dissatisfied customer, I can only apologise that your issues were handled poorly and assure you I will take the matter up with the team involved asap.
So that I may do this, and resolve the matter to your complete satisfaction, please could you contact me with your details? My e-mail address is.
stephen.d.hallsworth@richersounds.com
Sincere apologies again, hope to hear from you soon.
Stephen Hallsworth
Head of Customer Services
Richer Sounds
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, although I was sorry to read your comments and offer my sincere apologies.
The last thing we would want to do is intentionally mislead any customer as we would have absolutely nothing to gain, other than customer dissatisfaction. There is clearly a weakness in our team however, therefore I will be carrying out some refresher training with the sales team.
Meanwhile, I understand that my Telesales manager has been in touch to resolve this issue to your satisfaction. If it should help further, my email address is john.p.clayton@richersounds.com.
Kind regards,
John Clayton
Operations Director
Richer Sounds