Teresa M.

The grates I ordered were the wrong size. Only have 30 days to return and they require you call to get an RA# in order to return... BUT they do not answer their phone and automatically disconnect you if you decide to wait on hold - which I did TWICE for over 20 minutes both times. Their website does not have anyone available for chat. They take emails but say it take at least 1o days to expect a response... guess we'll see. If you use this company, do so at your own risk and be prepared for NO CUSTOMER SUPPPORT or ability to get help. Good chance you'll end up just burning your money and having to go somewhere else. You've been warned.