Today's Aug 11th I filled a claim on April 29th. #**************340 I had been submitted all entail from both parties. Submitted all evidence as well as many photographs. Then again in mailed letters, and emails. I a high numerous levels of evidence and correspondence. Never one response. I had called many times. With them repeating there selfs to send physical evidence to the Supervisor of domestic claims in St Louis. Repeatedly I did so. I even sent it certified with Insurance. Now unbelievably 3 months later the website says denied. Never a letter, never an email, never a phone call. It is very clear that no investigation was looked into on this claim. When there own plastic wrap is around the package states "We care" by the USPS acknowledging that the package was delivered damaged. Regardless if this is read or not. This is my experience only and this will go out existential repeatedly to every contact and availability that is available in social network. Not to pay additional insurance. Mind you the situation was before the pandemic.