T C.

It was by far the worst rental experience me and my family have had, and we all felt something needed to be done, including an onsite compliance audit. My hope is that future renters of this cabin don't have to deal with the crap we did. In terms of the issues with cleanliness VaCasa said they are not responsible because if was the owners that stayed there prior to our arrival. If this is the case, I would have loved a personalized apology from the Owners. To date I have not received any method of leaving formal feedback review. I've asked VaCasa and nothing's been sent. To provide you a view of our experience I attached an e-mail from my Sister-in-law that was sent to Vacasa yesterday with a nominal response of "Thanks for the feedback, our apologies, but we cannot do anything more than a 9% refund of $200 off $2100." Compliance Issues: Their advertisement says they have a TV, Dishwasher, Gas BBQ, and Gas Fireplace. The only one operational was the upstairs Gas Fireplace. Noted below, it's likely electrical code issues exist and lastly we paid a cleaning fee, why? We had to hand wash the dishes that were left dirty in the cupboards from the prior owners stay and for the rest of the trip because the dishwasher heating element was out. We had to clean some beds before sleeping. Rachel (VaCasa) asked for pictures as evidence but we had already cleaned all the dishes by the time I spoke to here. I didn't take picture of the TV, dishwasher, BBQ and gas fireplace not working because that was verified by the person who came over from VaCasa. Lastly, the responsiveness was very bad from Vacasa since it was over Christmas….but still not an excuse. This is strike 2 in 2 attempts using Vacasa. The last place we stayed with Vacasa they moved us to a different facility because the place we had already paid for was already rented. The place they put us was not cleaned, dirty towels and sheets were left behind, there was no hot water all day which was terrible timing since it was our wedding day. The gave us a slight break on price. They use the cheapest soap, conditioner, and shampoo. Bottom line, they have the worst support, don't give a sh## about the customer, charge you $200+ for cleaning when the places are not clean in the first place. Go with VRBO or get a hotel and save yourself pain working with this joke of a company.