Taylor M.’s Reviews of Adore Me & more

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Lingerie

1/23/17

I ordered a product on January 11,2017. Their website says it takes 1-2 days to process and 3-5 business days to arrive. Well, on Thursday, January 19,2017, I called to ask what was up as I am waiting for my product. She said they are experiencing high sale volumes and that it's taking a little extra... A whole week extra to get something in a box and out the door...? So she said she would prioritize it for me. It is now Monday and it is STILL PROCESSING! I want my money back but they make it to where you can't file a refund unless you've actually received your product. Absolutely ridiculous. NEVER shopping with them AGAIN.

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Adore M. – Adore Me Rep Over a year old

Hello Taylor,

Thank you for your review!

We are deeply sorry to hear you had such an unpleasant experience with your order.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.

After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.

We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.

Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.

We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.

Best,
Adore Me