We ordered our cake for our puppies birthday as per their website direction in order to receive by our puppies special day. Not only did we not receive the cake on the date we had specified we still have not received it and it's been an additional 5 days! We contacted them via email and they said they would send to our hotel as we explained we would be traveling and since it didn't arrive on time would not be home to receive it. They told us they would send another to or hotel and still nothing! Nothing has arrived at our house or hotel! We have not heard any response from them and they have done nothing to assist us! Next complaint will be to my credit card company and BBB.