I placed four different orders in a short period of time for four different people for the holidays. After confirmation of the orders and payment from my credit card, they then told me I needed to send a copy of my utility bill. I responded that I would not send a copy of my utility bill, and please ship the items. They sent a note back stating they are now refunding me and canceling the orders. Only three of the four orders have been refunded. I think this company is a scam, and if I could give it less than a star into the negatives, I would do so. Please do not order from this company. I have never heard of such company wanting to see my utility bill before shipping an item. These orders were all between 50 and $70. Not big purchases, They do not want to ship their items but they are quick to take your money scam. Scam, scam.
We are sorry that you don't think well of us. However, we believe you misunderstood us and placed many orders in one day. We ask that you send us a screenshot of your bill so we can verify the correct shipping address. The evidence ensures a secure delivery.
Our 7*24 customer service team is always available to help you. You can easily contact us by Live chat, E-mail or Facebook. Your satisfaction is our top priority.
You can click this link to get more ways to contact us, https://www.rotita.com/contact-rotita-com-a86.html
Sincerely
Rotita