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I purchased a Sasquatch shirt for my son-in-law.
The printing on the shirt was almost invisible. I ordered a size large and the shirt was HUGE, yet the wrist bands (cuffs) were so tight, he couldn't get his hands through them.
I emailed the customer service department, as well as sent pictures of the shirt, but they never responded. I asked my credit card company to reverse the charges. CRAPPY COMPANY!
These people are horrible. I've been trying to get a refund for weeks. They keep telling me they've processed the return, and I'll see the refund within 1-3 business days, then they send me an email saying the amount of the return has changed, and I'll see the refund in 1-3 business days, then they send me an email saying they got my request to convert the refund to store credit (I NEVER MADE THAT REQUEST!) and I will see the refund in 1-3 business days. When I called to inquire why they converted the refund to a store credit, they claimed they didn't know why it happened, and now I'll see my refund in 3-5 business days. I really hate these people!
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Hi Tami,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the return and refund process was less than perfect.
It is not our intention to create inconveniences for our customers and we wish to ensure that all transactions are processed in a seamless manner. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding this concern. Rest assured that we always guarantee assistance on every issue that may arise.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com