Tamara O.

My partner and I booked flights together to go to the USA on December 5 2015 - January 6 2016. When we went to press confirm I even stopped him and double checked every detail very carefully. Anyway sure enough when we got the confirmation apparently we are flying to the USA for 1 day as the flights now say December 5 - December 6. We have called nearly 10 times over the past few days and no one takes responsibility for this problem. I think we've spent over 3 hours on phone calls alone. There was a glitch in their system, they even admitted th is on the phone that on the day we booked there was a glitch in the system and apparently their technical section of their company will "call us back in 24 hours" it's now been 4 days and many many calls. I think that department is made up.

Our tickets were $1350 and they want us to pay $100 and then pay the difference for the new flight which they have informed us is $900. It is cheaper for us to just take the $500 cancellation fee each and book with a company which isn't as dishonest and disrespectful to it's customers.

The poor call centre staff must take so much abuse because they have to answer for this dishonest criminal company. NEVER book flights with these people. They are waiting for us to just go away so now we are taking our case up with the Australian competition and consumer commission and any media we can notify.