Swati K.

So I ordered two lehengas from Falak-e-noor on 24th July. And this site has only one way to contact you which is e-mail. If you want to get any update about your product you need to contact them through mail which they do not see and if at all they see they reply according to their timeline. So the story is I received a wrong product. I did mail them about the wrong product but as usual I did not get a reply from them. As a customer who has spent thousands of hard earned money on something, I tried to track them on Instagram and Facebook. Since I knew that they will keep on ignoring me I commented on their posts in Instagram saying, I have received wrong product. Please check your mail and reply. I received a very casual reply which said send us a mail with photos and we will investigate the matter. I had already done that long back but did it again. Despite doing the required again and again, when I did not receive any reply from them I asked them to cancel my second product for which I had received a wrong product and reimburse my money. I have never seen a Customer care which says,"Don't be rude"or "We do not discuss so much with our customers in arguments.We explained you the solution. Also please note that any misplacement of package sent by you and not getting delivered to us is your responsibility and not ours. "I constantly kept on asking them to send me an official acknowledgement mail with return Authorization Reference so that I can return the wrong product but never received the address or any formal mail from them. I feel this was a planned step from the seller side as they would take the product back and claim that I lost it while delivery to keep the money. Am so exhausted with this shopping experience and I have completely lost my trust on online shopping site where they only care about money and customer is not at all important. I had my engagement for which I had ordered the second lehenga and I could not wear that because of their irresponsible behavior.The worst thing is the trust that these Companies break just to earn certain amount of money. Tired of everything I asked Online Shopping Scams for help where they helped me by posting my case and mking others aware of the fraud.The update is that seller gave me his address to whic I should return the product but says that he will give only 8$ for shipping. I paid 32$ in total for shipping.So for one product it should be 16$. If you look at their shiping charges it says order 1 product for 24$ and 2 products for 32$. It does not say anywhere that first product's shipping charge is 24$ and second product's shipping charge is 8$.
And even if we go according to their logic, if you look at my receipt the wrong product I received is the first product. I am uploading my receipt and shipping charges mentioned on their website. Even if I do not get justice as a consumer I hope nobody else falls a rey to their cheap treachareous ways to cheat customers. Read my review before shopping from the site. Also go through review from another customer http://fabfitnessdiva.com/say-no-to-falak-i-mean-fake-e-noor/
And make a wise decision.