Falak E Noor Boutique

They will stop responding to any emails as soon as you make a purchase. Will not update you at all. I disputed the transaction on paypal, they finally responded after that saying "Since you dispute it on PayPal, they will refund you not us."

Then later they emailed me: "Since you are impatient, we are cancelling your order and refunding you"

Kind of funny and unprofessional. But I guess I deserve that for choosing a fake company hah.

I've waited for two month for my package. They don't respond to emails and are give you no tracking device for your order. After months they sent me one email- after I sent them about 6-7 emails and let me know that my order was being processed still. I asked for a cancellation and still have not heard back in weeks. Terrible business and not professional what so ever. Wouldn't recommend this experience on anyone.

I've bought about 4 or 5 outfits and I've never had a real issue until my latest purchase. I'll admit the workmanship was not the best but it wasn't a deal breaker. For my most recent purchase I asked for full lining as I always have done. The outfit arrived with no lining on the sleeves which was disappointing but I thought, I'll give them a chance to give me a partial refund since I'll need to get the sleeves lined locally. No response to any of my emails, not one. And it's not even a huge amount of money, so on principle, I am very disappointed that I haven't heard a peep from them. I even sent a picture as proof that the sleeves are unlined even though I paid for full lining. Due to this experience, I would advise anyone reading this to not buy from here for any special occasions. Do not rely on this place to get your order right or provide any customer service if you experience any issues because they don't care once they get your money. Don't overspend here either, it's not worth it. If you're not too fussed and are more flexible, then you will be fine ordering here but do expect a wait time of at least 2 months. I used to be fine with all of these things but all because they can't even do the right thing and give a tiny refund, I won't be shopping here again.

Ordered dresses 3 months before my sisters wedding received them 2 months after the wedding took place. Don't have any use for them now. Asked for a refund- told I can only have a credit note - never would order from this company again so don't see the use in that! Customer service is terrible, once you've placed an order you're lucky to receive a response. I only received responses after spamming the company's DMs and commenting on their posts. Worst experience I've ever had with a company!
My sister in law ordered the same dress a week after us- she received hers 1 month before us! Terrible service, terrible company! Would rate them 0 stars if I could

I emailed them to check the status of my order, which was placed 3 weeks prior. I received an email stating that the designer discontinued the item so it was no longer available. It's ridiculous that 3 weeks go by and not once did someone reach out to let me know about this. Not only that, but had I not been the one to email first, I would have never known! Its completely unprofessional and unacceptable. They told me I could place another order and it will be delivered before my scheduled event. I absolutely declined and asked for a full refund, which I was told, will be issued between 5-9 business days. We'll see.

I had a friend's wedding coming up and I needed a saree and in urgent, I fell upon this website and found the perfect look. I bought the Lavender and Gold Embroidered saree and I loved it. I also got a lot of compliments at the wedding. The colour and the embroidery was the best. Will buy again soon.

I am in love with the dress I ordered from Falak-e-Noor. Usually, I have a hard time finding the right size but the dress fits perfectly. I was absolutely mesmerized by the vast unique collection of clothes they have. The dress was even better quality than the picture on the site. I highly recommend it to anyone looking for Indian/Pakistani-style dresses.

I placed my order in mid March, as they had all these promo on their site "in time for eid".

I heard nothing from them until I messaged them continuously on Instagram, email and what's app. I finally got a response after continuously chasing them for several days, eid had come and gone and I needed my order ASAP for a wedding which was just under two weeks.

They did not apologise, or explain anything. Kept saying we will check and come back - which took several more days of chasing.

Finally they said your order is still being made and will be shipped next week. I said how is this ok when you advertised on your site eid delivery guaranteed. They didn't care and didn't acknowledge, made it like it's a "you" problem.

I finally cancelled my order and got a refund and had no outfit days before the wedding.

Their service is disgusting and unprofessional. It seems to be handled by illiterate and rude people who don't care about their customers but just getting max orders in.

Avoid like the plague!

I purchased a $200 suit from Falak E Noor Boutique. It took more than a month to ship but after all that waiting I am so disappointed with the suit I got. In the uploaded photos one can clearly see that the stitching is so poor. There are strings and work hanging around and there are patterns where the embroidery is completely missing and completing the pattern. It's the last time I'm buying from them and I warn everyone not to waste their hard-earned money at this store. They didn't even have the decency to check the suit before shipping it. It's not even ironed well. The worst part is the loose threads coming out and the stars and other things are loose and hanging. What a waste of my money and time.

My family member bought an outfit for her brother's wedding and they never shipped her order or return her money. $800 down the drain! They said they're processing the refund twice then disappeared on her and when she commented on their Instagram they deleted the comments. Don't buy from them! They scam their customers and don't send out the outfit. It's been 8 months and they still haven't sent the money back.

I don't ever leave bad reviews but I just have to because this has been a very frustrating experience for me. When I first discovered this company, I didn't think to check the reviews and I saw a beautiful outfit that I wanted, I ended up ordering the outfit (in July) for my wedding (in October), I had to reach out to the company regarding adding another item on to my order and they notified me that my order would be shipped out between certain dates. It's now been 10 days past that time, I have emailed them 1 week ago, and again couple days ago, I also messaged their dm's on Instagram and messaged them on WhatsApp. I have gotten no response, I have nothing to wear to my wedding as I chose to trust this company with my outfit. And I'm now down about $400. All I am asking for is a simple response on an estimated time of arrival for my outfit. I read and understand that it may take up to 7 working weeks but I still have not gotten an update. Time is running out and if I don't get my outfit in time, i will be down $400 plus how much ever it is going to cost me to find a replacement.
I see all these negative reviews about their customer service and I was hoping it wasn't true but it seems to me as if they have proven those negative comments true. I do understand some people have great experiences but it seems to be a trend with this company and no responses. It is very unprofessional and I paid a lot of money to have to lose.
At this point it's like I've ran into a wall because there is no number to give them a call, you just have to sit tight and hope that someone responds to my emails and messages.

I regretted my purchase right away but could not get my money back. I unfortunately got to read their many bad reviews after I placed an order. They then gave a store credit coupon code, every time i want to redeem it the coupon code does not work.

I've been getting my suits from falakenoor since 2016, and they never disappoint! Very accommodating to alterations (lining, sleeve length etc) and they always fulfil their shipping promises :)

I order something on this website and cancel it 2 hours later because the girl I wanted to give this didn't like the dress
I emailed them a lot of time but they don't respond and they are really scam, they take the money and then it will be no response
Don't buy here

I cannot express how much I love all my outfits that I order from Falak-e-Noor. I can trust them with my eyes clothes from stitching, material and lastly online purchasing. I have ordered from many other sites but was never satisfied with either the material, the stitching or the website was not trustworthy but once I started ordering from Falak-e-Noor I never turned back. Would definitely recommend

I picked a few outfits, not only was the outfit of my choice not available, the stitching on the ones I did get was terrible. The fitting was non existent and it was unclean work. The outfits looked cheap for the amount that I paid. Very disappointing.

Use better sites like Zinnia Couture. This site is a scam, they never respond and sell items out of stock.

I he'd order a dress 4 week ago 106 € I can't celebrate my eid also for this dress I was waiting they. Don't send me any notifications don't reply me any massage or mail I don't know when it's will came

Order took a while to come and the customer service wasn't great, but the product did come and it was accurate to the picture.

If it was possible to give negative stars, then I would definitely give them that rating. Seriously save you time and money because these people don't care about their customers. I placed an order on June 5th. Today is August 14th and I still don't have my order. They never once emailed me on their own, I've been the one to email at all times to get info on my orders, I waited 6 weeks before sending an email and all they said was usually items take 3 to 5 weeks to be delivered, but because of covid, there were delays, never saying how long the delay would be. I gave them the benefit of the doubt and ended up waiting almost a whole month later to send an email because once again I hadn't gotten any update from them. At this point I was very angry and told them to cancel my order and give me a refund to which they replied 5 days later saying that my order could not be cancelled because it was now ready to be shipped in 24 hours. At the time I sent my email, my order was clearly not ready to be shipped. Their website states that if there is delay on their end, customers can opt for a refund IF the company reaches out to them to tell them about delay, but this company doesn't communicate with customers unless customers email them first. I've been going back and forth with them asking them to refund me because of how long they took, but they ignore everything I say and just tell me that they shipped my order now so they can't give me a refund. Mind you I haven't even received the product yet and made it clear to them in my emails that I did not want their items. They only shipped out my items when I complained asking for a refund. It's absolutely ridiculous that they don't tell their customers about an over 2 month delay and expect them to be ok with it. Such an awful company, not worth your money or time. Customer service people don't care at all about your complaints, they are just gonna blame you.

I have ordered few times every order was eid promised but never was it fulfilled. Plus this time I ordered 3 weeks ago when I emailed few times then they reply with they don't have this product I have to chose a deferent one which is rediculous they never get back to your email. Worse service ever never buy from them again.

I ordered a lehenga on may 19 and it's July 1st and I still have not received it and I contacted the boutique on WhatsApp and told them that u never received a confirmation email and they will not respond to me.

They takes weeks to respond or do not respond back to emails at all. The communication with this company is so poor and you will most likely receive your outfit super late.