suzy k.

I put two cars for sale on Autotrader...all the (fake) interested buyers are fraudsters and cons artist who are phishing. Autotrader needs to find a better way to filter these people out instead of just 'flagging' and telling consumers to deal with caution and sometimes they don't screen them right. I had five appointments so far that did not show up and no reply to text or phone calls after getting my home address and phone number. When I called to speak to someone at Autotrader management said they look like they usually are calling from other countries. After a week of nonsense, I called autotrader to get a refund on the $100 I paid for the two ads but she said according to their policy they couldn't do it. All that work and time spend and information about the car and downloading documents were a waste of time. This makes sellers feel unsafe.

Lost about 15 years of photos. I had thousands. I tried to log in and I get a generic email response back saying that they are a new business and couldn't transfer all the photos to the new website. I googled and found others complaining and filing lawsuits... the photos for some of us cannot put a price on them. I had photos from my first child's birth and special occasions, etc... Family photos are priceless.