Suz H.

Whoever said Paypal will support you is WRONG! They are doing absolutely nothing to stop a fraudulent seller charging me for something I didn't receive. I lost 2 friends this month. I bought 2 orders from 1-800 flowers $127.08. The first order 1-800-flowers sent something completely different from what I ordered and potentially offensive to the widow. So I cancelled the 2nd order 10 days in advance, not yet sent. I can't get my money back $69.15 for goods and services not received! And Paypal won't help me! I opened a case and Paypal ruled in favor of the seller! I'm not even asking for money back on the order which was wrong and misrepresented (you can't put a photo of a Ferrari up, take the money, and send a VW. This is fraud). I ONLY want to cancel the 2nd order and get my money back. I rarely complain and usually just let it go. I don't think I've ever filed a claim before. Henceforth I am using my credit card who will protect me. Paypal is worthless. I'm giving one star because I use Paypal to send money (like Western Union). But their support is nonexistent. I really don't appreciate this when I have lost 2 friends and should not have to fight greedy corporations, one of which is Paypal.

Updated my review from 1 star to 3 star:
I received a refund on order #2. I didn't receive any refund on the incorrect order #1 sent. It was stressful and time-consuming but the initial customer service people (when I could get them) were courteous. Improved communication and accessibility would go a LONG way to customer satisfaction! The internet chat line disconnected from me! Twice. And didn't call me back. I received a recorded message they were "closed". Not possible, 1-800-Flowers is open 24-7. What was I supposed to think? That the company was eager to give me a refund? It seemed I had been blacklisted. I couldn't get through via email. All I needed was 5 minutes and refund confirmation and I would have never written this review.

Initial review:
Do yourself a huge favor and don't deal with this company. I don't believe 1-800-Flowers is completely incompetent as it appears; it is the opposite: they are "pretending we don't know what we doing" in order to take and keep your money. It is built into their system to take your money, send whatever they want instead of what you ordered, keep your money, and then pretend they are helping you but nothing happens. If you are not already on blood pressure medicine, you will be soon.

I'm serious, this isn't a joke: this is literally the worst company I have ever dealt with in my entire life. Whatever you are imagining, it is worse. I was in a loop with a computerized chat that said "We have a 100% guarantee. We are here to help you!" The loop just kept going. Then a live agent hung up on me twice. I am polite, civil, and generally pretty forgiving and put up with a lot. I just want them to resolve the issue, that's it; I don't want to yell at anyone (and didn't). This is a huge corporation which is set up with people who want to keep their jobs, not help you. Recall the scene with the insurance company in "The Incredibles". This is it.

I placed an order on line. 1-800-Flowers didn't send what I ordered, they sent something completely different without my input. I paid for the bouquet; I am the only one who should make a decision about a substitution. The message was actually potentially offensive to the recipient who had lost her husband. Thankfully she took it in good humor. I telephoned, I didn't get any kind of a refund on the 1st order (I would be happy with a partial, I actually don't want to cheat anyone, they did send something). Dec. 4 called: I have another order going out on Dec. 15. Will I get what I ordered? No. We're going to send something different. And they were going to charge me an additional $20 for an order I didn't want. I just cancelled the order. I still don't have a cancellation email on Dec. 5 and the order is still showing on my on-line account. I went on the chat and cannot receive confirmation. I was hung up on by 2 agents. I still don't have confirmation. At 3pm Dec. 6 I telephoned to speak with a representative, the automated service won't assist me, the computer keeps hanging up on me.

Tell me thievery isn't built into the system? All I want to do is cancel an order! I'm not even asking for a partial refund on the first botched order. I attempted cancelling the 2nd order (10 days from now, it hasn't been sent yet) with their automated computer, and I received the message "I cannot cancel your order. Good Bye."

1-800 Flowers if you are out there, please cancel order # *******/ W*******6304 and send me a confirmation email along with a credit of (69.15) for the 2nd order not yet sent. I already paid $57.93 for the first order although it is not what I ordered. Cancellation of the 2nd order is all I want at this point. If I had been able to get ANYONE to assist me in the past two hours I have spent on this - computer, real person, chat - I would not have written this review. I don't want to be unkind to anyone. I want to cut my losses and move on with my life. I don't need this negative energy when I am dealing with the loss of two friends.

I never tell anyone not to deal with a company, I just describe my experience, and they can decide for themselves. But, seriously, save yourself the nightmare. MAYBE you will get what you ordered for the price you ordered and get an item which matches the description - but if you don't, 1-800-Flowers will not make it right. Don't give your credit card to this company. If you use PayPal change the log in after you use it. I'm completely serious. One of the 1-800-Flowers recordings even played on Covid: "We're in this together". Tasteless. Reassuring you they are helping you while they do anything but. That is their M. O. in a nutshell.

Below find a photo of what I ordered and what I received (with an inappropriate message).