I ordered a book through Barnes and Noble Marketplace on July 9th, on the 11th I received an email that said the order was processing. Still processing on the 24th so I emailed them, no response. Emailed again on the 27th...no response but it still said order processing. Got Barnes and Noble customer service involved and the seller (Ebooksweb) finally responded. Said they mailed it on the 11th (no tracking info), said it must have been lost and they would refund my money. Odd that it still shows my order is processing. I doubt that book was ever mailed and can only hope that I will get a refund. Wish I had checked reviews first but trusted since it was affiliated with Barnes and Noble. Save yourself some trouble and just stay away!